Privacy Policy
Privacy Policy
— Updated November 2025
WHO WE ARE
Create a Path with Heart Foundation & Pathways to Wellness Integrative Health are committed to providing quality services and protecting your privacy, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Our website address is: https://createapathwithheart.org
The trustees and volunteers of Create a Path with Heart donate their services to this Foundation, established in December 2023. It is dedicated to the health, wellness, and care of the temporarily disadvantaged members of Littlehampton community and its surrounds.
Contact details:
Organisation Name:
Create a Path with Heart Foundation
Email:
megan@createapathwithheart.org
Phone:
+61 405 389 476
Website:
www.createapathwithheart.org
Proudly supporting Create a Path with Heart, Pathways to Wellness Integrative Health is an online health service operated by a Registered Nurse, Naturopath, and Nutrigenomic Health Practitioner offering virtual consultations and personalised health services. Bound by the Australian Health Practitioner Regulation Agency (AHPRA) and the Nursing and Midwifery Board of Australia (NMBA) standards, we also adhere to naturopathic professional guidelines, and all relevant Australian privacy and healthcare regulations.
Contact details:
Business Name:
Pathways to Wellness Integrative Health
ABN:
36 981 191 964
Email:
pathwaystowellness101@protonmail.com
Phone:
+61 494 598 643
Website:
www.createapathwithheart.org/pathways-to-wellness-integrative-health
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our website and enquire after our online health consultation services. We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant healthcare privacy and confidentiality standards. The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.
WHAT PERSONAL DATA WE COLLECT
Personal Information is information or an opinion that identifies an individual. This Personal Information is obtained in many ways including correspondence, by telephone, and by email, via our website https://createapathwithheart.org, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policies of authorised third parties.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We collect the following types of personal identification information:
-Name
-Date of birth
-Contact details (email, phone, address)
-Account login details (if applicable)
Specifically, when registering to volunteer your services to the Foundation on our website.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
-For the primary purpose for which it was obtained
-For a secondary purpose that is directly related to the primary purpose
-With your consent; or where required or authorised by law.
As a health service provider, we collect some sensitive health information relevant to your care, including:
-Medical history and symptoms
-Consultation notes
-Diagnostic information
-Lifestyle information
-Practitioner observations
-Referrals, test results, or reports that you provide
We only collect this information with your consent (for example, when submitting an intake questionnaire or health history) and only when it is necessary for providing our services
Some confidential health information that will be stored off-site with other trusted health platforms and providers includes:
-Practitioner bookings services, telehealth and online consults, and payment facilities
-Product dispensary, ordering and payment accounts
-Functional testing & biomarker laboratories
-Blood pathology ordering services
Names of these trusted off-site service providers and their details are available on request.
Website transactions and payments:
-Transaction details Billing address
We do not store credit card numbers. Payments are processed through secure third‑party providers.
Technical information is collected automatically when you use our website or contact us:
-IP address
-Browser type
-Device information
-Cookies and usage analytics
-How We Collect Your Information
We collect information in several ways:
-Directly from you during consultations, bookings, forms, or communication
-Through documents or results you provide
-Automatically via our website and online systems
-From other health professionals but only with your consent
WHY WE COLLECT AND USE YOUR INFORMATION
We use your information for purposes including:
-Providing safe and effective health consultations
-Maintaining accurate clinical records
-Creating and managing your client account or bookings
-Communicating with you regarding appointments, treatment, and follow-up
-Processing payments and issuing invoices
-Meeting legal, regulatory, and professional obligations Improving our services and website functionality
We will only use your sensitive health information for purposes directly related to your care unless you provide additional consent.
HOW YOUR INFORMATION IS STORED AND PROTECTED
We store your information securely using industry-standard methods including:
-Encrypted electronic health record systems
-Secure cloud storage hosted in Australia or compliant jurisdictions
-Password protection and restricted practitioner access
-Confidentiality agreements for any staff or contractors
We retain health records for the legally required period under Australian health record regulations.
DISCLOSURE OF YOUR INFORMATION
We may disclose your information to:
-Other healthcare professionals involved in your care (with your consent)
-Pathology, imaging, or testing providers (with your consent)
-IT service providers assisting in secure system operation
-Payment processors
-Regulators or authorities when required by law
We will never sell your personal information.
TELEHEALTH AND ONLINE CONSULTATIONS
During online consultations:
-We use secure, encrypted video or messaging practitioner platforms
-Sessions will not be recorded
-You are responsible for ensuring your environment is private during consultations
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
COOKIES AND WEBSITE TRACKING
Cookies and analytics tools are an industry standard, and most major web sites use them, as does ours. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website.
ANALYTICS
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and usage.
If you wish to avoid Google identification, input our website address into your server as: www.create a path with heart.org
ACCESSING AND CORRECTING YOUR INFORMATION
You may request to:
-Access your personal or health records
-Correct inaccurate, incomplete, or outdated information
Requests can be made in writing to our contact details above. We will respond within a reasonable timeframe as required by law.
OVERSEAS DISCLOSURE
Some technical service providers (such as cloud or email providers) may store data overseas.
Where this occurs, we ensure:
Providers are reputable and privacy-compliant
-Data is encrypted and securely managed
HOW TO MAKE A PRIVACY COMPLAINT
If you have concerns about how your information has been handled, please contact us first so we can address the issue.
If you are not satisfied with the response, you may contact:
Office of the Australian Information Commissioner (OAIC)
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a few circumstances including the following:
-Third parties where you consent to the use or disclosure; and
-Where required or authorised by law
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions.
If you wish to access your Personal Information, please contact us in writing.
Create a Path with Heart will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
MAINTAINING THE ACCURACY OF YOUR PERSONAL INFORMATION
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
POLICY UPDATES
This Policy may change from time to time and is available on our website.
PRIVACY POLICY QUALITY COMPLAINTS & ENQUIRIES
If you have any queries or complaints about our Privacy Policy, please contact us. We take privacy concerns seriously and will respond promptly to any issues raised.